Dear Advice Squad,
I purchased four bridesmaid dresses for my babe through Amazon from Cdress. We initially purchased two dresses that were both too small, so we purchased two added in beyond sizes. Different numbers were handwritten on the tags with brand so we are not abiding what sizes we absolutely received.
We kept one of the dresses and got it adapted to fit. I contacted Cdress and asked to acknowledgment the actual three dresses. Cdress gave me an abode in China. I was told at the cavalcade appointment that aircraft would amount $61! The postal abettor said I should assert on a U.S. address, per Amazon policy.
On Amazon’s website I saw that I should acquire either a U.S. abode or a prepaid acknowledgment label. I relayed this in an email to Cdress and was told afresh to acknowledgment the dresses to China. I contacted Amazon and was emailed a Pennsylvania abode for Cdress. I alien the dresses to this abode for $10.15 and the amalgamation was alternate a anniversary after marked, “This Is Not Deliverable. Business Gone – Don’t Send Back!” I afresh emailed Amazon and was told this acknowledgment is not acceptable for their A-to-Z Guarantee, no acumen given, but that I could appeal, so I did.
Hearing nothing, I alleged Amazon and asked for an update. Yesterday, I accustomed an email from Amazon abstinent my abode and additionally administering me to abode the dresses to the aforementioned bad Pennsylvania address.
Oddly, I additionally acquaint abrogating acknowledgment on Amazon apropos Cdress and accustomed an email from Amazon cogent me that my cavalcade was deleted. I wrote annihilation bad or profane, aloof the actuality that allotment had to be beatific to China. No acumen was accustomed for the deletion.
Amazon’s A-to-z Guarantee has chock-full abbreviate of the end of the alphabet! Please let me apperceive if you can help.
Mary’s Amazon acknowledgment acquaintance had become an amaranthine bend of annoying chump assistance, so I began the assignment of tracking bottomward a accordant animal with an associated email abode or buzz cardinal at Amazon.
Good luck, right?! But I did it. I managed to acquisition an Amazon agent who was accommodating to advice Mary get her acknowledgment bind resolved. I forwarded her Mary’s complaint, and aural two days, Mary had been refunded the acquirement and acknowledgment aircraft costs associated with the three afield sized dresses.
But why did Mary wind up in this bearings in the aboriginal abode and why was it so difficult for her to resolve?
I’m candidly not abiding I acquire acceptable answers to these questions. What I was provided by the Amazon agent in acknowledgment to my inquiries were links to assorted Amazon policies, including Amazon’s allotment behavior and the A-to-z Guarantee.
The key takeaway from all the activity circumlocution I clicked through was advice Mary already possessed: “Third-party sellers charge either accommodate a acknowledgment abode aural the United States, accommodate a prepaid acknowledgment characterization or activity a abounding acquittance after requesting the account be returned. If a agent does not activity these methods to acknowledgment your items, you may book an A-to-z Guarantee affirmation to seek advice with your return.”
Cdress acutely abandoned this policy, and Mary was alert bootless filing a affirmation adjoin them.
When I asked the Amazon backer what Mary should acquire done differently, she said that the aggregation was attractive into her interactions with chump account and that it was bright the agent had abandoned Amazon’s policies. The backer additionally said the aggregation had taken activity adjoin the seller.
My final catechism was this: Are all-embracing sellers appropriate by Amazon to acutely accompaniment on their agent pages area they are amid and area allotment charge be sent? It appears not. Cdress’s agent folio does not accommodate this advice — or abundant of annihilation else, a from a account of aggregate it sells on Amazon. When I asked the Amazon backer about this, she said she didn’t apperceive whether the agent was upfront about actuality based in China but behindhand is appropriate to acquire a calm acknowledgment address.
Cdress, it seems, abided by the policy, at atomic on the surface. The alone botheration was, its calm abode didn’t acquire deliveries.
Cdress is still listed on Amazon as actuality a seller.
• Need help?
Send your questions, complaints, injustices and cavalcade account to [email protected]
Cathy Cunningham is a freelance columnist.
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